Refund & Return Policy
At PATMOS Tool Market, we care about our customers' satisfaction and strive to provide a clear and secure shopping experience from the moment you place your order until you receive your product.
Return Policy
Customers may request a return when the product meets the store's return conditions. These include:
- The product must be in its original condition.
- The product must not have been used, installed, or operated in a way that affects its condition.
- The invoice or order number must be available.
- The product must include all accessories, components, and original packaging, where applicable.
- The product will be inspected before the return request is finally approved.
- Some products may not be eligible for return due to their nature or use.
When Can I Request a Return?
- You received a product different from the one you ordered.
- The product has an apparent manufacturing defect.
- The product arrived in an unsatisfactory condition due to shipping.
- The product has an issue that requires review under the warranty terms.
- Another reason that is subject to evaluation by our customer service team.
Non-Returnable Cases
- Products that have been used, operated, or installed in a way that affects their condition.
- Products damaged as a result of misuse.
- Products modified or repaired outside authorized service centers.
- Products missing essential parts or accessories.
- Products purchased under special terms or offers that exclude returns, when this was clearly stated at the time of purchase.
Refund Policy
After the return request is approved:
- The condition of the product will be reviewed first.
- Once the return is approved, the refund process will be initiated.
- The time required for the refund to reach you varies depending on the payment method, bank, or payment service provider.
- For cash-on-delivery orders, our customer service team will explain the refund method to the customer.
- Any shipping or additional fees will be handled according to the reason for the return and the order terms.
Defective or Technically Faulty Products
If you receive a product with a manufacturing defect or technical issue, please contact customer service as soon as possible after receiving the product.
If the Product Arrives Damaged
- Please contact customer service as soon as possible.
- We recommend keeping the product's external packaging.
- You may be asked to provide photos or a video showing the condition of the product and packaging.
- The case will be evaluated and the appropriate action will be taken according to the company's and shipping company's policies.
How to Submit a Return Request
Contact Us
Contact customer service and provide your order number and product details.
Request Review
Our customer service team will review the order and the reason for the return.
Product Inspection
The product will be inspected to ensure that it meets the return conditions.
Complete the Return
After approval, the return, exchange, or refund process will be completed according to the case.
Have a Question About Returns?
The PATMOS Tool Market customer service team is ready to help you and answer all your questions regarding orders, returns, and exchanges.