Patmos Tool Market is a company specialized in the trade and supply of tools, equipment, and industrial machinery in the Egyptian market since 1992. Through our website, we provide product display services, receive orders, and provide customer support.

We may collect certain data that you provide when using the website, contacting us, or placing a purchase order, such as:

• Full name
• Email address
• Phone or mobile number
• Billing address
• Shipping or delivery address
• Company name (if applicable)
• Details of previous orders and purchases
• Any messages, inquiries, or support requests you send to us

When you browse the website, we may automatically collect certain technical or analytical information about your use, including but not limited to:

• Your IP address
• Browser type and operating system
• Pages you visit on the website
• Time spent on each page
• Source of the visit (such as a search engine or external link)
• Actions you take on the website (such as clicking on products or adding products to the cart)

This data is collected through Cookies or similar technologies that help us improve website performance and user experience.

We use the personal data we collect for the following purposes:

• Processing orders and completing purchases
• Communicating with you regarding your orders, inquiries, or technical support requests
• Sending order confirmations and shipping and delivery information
• Improving your browsing and shopping experience on our website
• Analyzing user behavior to improve our services and products
• Sending marketing messages or promotional offers (if you have agreed to receive them)
• Complying with legal and regulatory obligations
• Protecting website security and preventing fraud

We use Cookies and similar tracking technologies to improve your experience on the website and collect information about how you use the website.

What Are Cookies?

Cookies are small text files stored on your device when you visit the website. They help us remember your preferences and improve website performance.

Types of Cookies Used:

• Essential Cookies: Necessary for the website to function properly (such as the shopping cart or login)
• Functional Cookies: Help remember your preferences (such as language or geographic location)
• Analytical Cookies: Help us understand how the website is used and improve performance (such as Google Analytics)
• Marketing Cookies: Used to display personalized advertisements based on your interests

How to Control Cookies:

You can control or delete Cookies through your browser settings. However, disabling certain Cookies may affect website functionality.

We do not sell or rent your personal data to any external party. However, we may share your data with trusted third parties in the following cases:

5.1 Service Providers

We share your data with service providers who help us operate the website and provide services, such as:

• Shipping and delivery companies
• Electronic payment processors
• Hosting and server service providers
• Analytics and statistics services (such as Google Analytics)
• Email marketing tools

These parties are required to use your data only for the specified purposes and to protect your privacy.

5.2 Legal Compliance

We may disclose your data if required by law or in response to a court order or government request.

5.3 Protection of Rights and Security

We may share your data to protect our legal rights, website security, prevent fraud, or address security threats.

We do not store your credit or debit card information on our servers.

When making an electronic payment, payment information is securely processed through trusted and approved payment gateways (such as Shopify Payments or other payment gateways compliant with PCI DSS standards).

We only receive confirmation of whether the transaction was successful or unsuccessful, without accessing your full card details.

We retain personal data for as long as necessary to fulfill the purposes described in this policy or to comply with legal or regulatory obligations.

If you cancel your account or request deletion of your data, we will delete or anonymize your personal data, except for data that we are legally required to retain (such as accounting or tax records).

We take reasonable security measures to protect your personal data from unauthorized access, loss, damage, or unlawful use.

These measures include:

• Encryption of data during transmission and storage (SSL/TLS)
• Restricting access to personal data to authorized employees and contractors only
• Continuous monitoring of our systems to detect unusual activity
• Regularly updating security and protection software

However, the security of data transmitted over the Internet cannot be guaranteed 100%, and we are not responsible for any security breach beyond our reasonable control.

You have several rights regarding your personal data, including:

9.1 Right of Access

You may request a copy of the personal data we hold about you.

9.2 Right to Rectification

You may request correction of any inaccurate or incomplete data.

9.3 Right to Deletion

You may request deletion of your personal data unless we are legally required to retain it.

9.4 Right to Object

You may object to the processing of your data for certain purposes (such as direct marketing).

9.5 Right to Restrict Processing

You may request restriction of the processing of your data under certain circumstances.

9.6 Right to Data Portability

You may request the transfer of your data to another party in a structured and machine-readable format.

To exercise any of these rights, please contact us by email: Infor@patmostool.com or by phone: 01201272228

We may send you marketing emails or promotional offers based on your consent or previous interests.

You can unsubscribe at any time by:

• Clicking the "Unsubscribe" link located at the bottom of each email
• Contacting us directly by email or phone

Even after unsubscribing, we may continue to send non-marketing messages related to your orders or account.

Our website may contain links to websites or services operated by third parties (such as social media platforms, shipping companies, or payment gateways).

We are not responsible for the privacy practices or content of these external websites. We recommend that you review their privacy policies before providing any personal data.

Our website is not intended for children under 18 years of age, and we do not knowingly collect personal data from children.

If we learn that we have collected personal data from a child under 18, we will delete it immediately.

If you are a parent or guardian and believe that your child has provided personal data to us, please contact us immediately.

Your personal data may be transferred to and processed on servers located outside Egypt, including in countries that may not provide the same level of data protection available in your country.

When transferring your data, we take reasonable steps to ensure that it is protected in accordance with this policy and applicable laws.

By using the website, you agree to the transfer of your data in this manner.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons.

Any updates will be published on this page, and the "Last Updated" date at the top of the policy will be updated.

We encourage you to review this page regularly to stay informed about how we protect your data.

If the changes are material, we may notify you by email or through a clear notice on the website.

If you have any questions, inquiries, or complaints regarding this policy or how we handle your personal data, please contact us through: